Terms and Conditions for Customers 1. Account Registration and Use 1.1 To use our services, you must register using Google authentication and provide accurate personal information including your name, contact details, and service address. 1.2 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 1.3 You must be at least 18 years old and have the legal capacity to enter into binding contracts. 2. Service Booking and Management 2.1 When booking services, you agree to: Provide detailed and accurate service requirements Specify your preferred date, time, and location Disclose any special circumstances or access restrictions Provide clear instructions for the service provider 2.2 You may modify or cancel bookings through the application: Cancellations made more than 24 hours before the scheduled service time are free of charge Cancellations within 24 hours may incur a cancellation fee as determined by the service provider Rescheduling is subject to service provider availability 2.3 You are responsible for ensuring safe and unobstructed access to your property for service providers. 3. Payment Terms 3.1 All payments are arranged directly between you and the service provider. We do not process or handle payments. 3.2 You agree to: Clarify all costs and payment terms before service commencement Pay service providers directly upon satisfactory completion of work Obtain receipts for all payments made Resolve any payment disputes directly with the service provider 3.3 For extensive work, deposits may be required at the service provider's discretion. 4. Property Safety and Access 4.1 You must ensure your property is safe for service providers by: Securing pets in separate areas Removing obstacles from work areas Providing adequate lighting Informing service providers of any known hazards Ensuring children are supervised during service visits 4.2 You grant service providers reasonable access to necessary areas of your property to complete the requested services. 4.3 For electrical, plumbing, or gas work, you must know the location of emergency shut-off valves and switches. 5. Quality Assurance and Dispute Resolution 5.1 You agree to inspect work upon completion before making final payment. 5.2 If you have concerns about service quality: Discuss issues with the service provider immediately Document any problems with photographs Allow reasonable time for corrections Contact our support team if issues cannot be resolved 5.3 You may provide feedback and ratings for service providers through the application. 6. Limitation of Liability 6.1 As a customer, you acknowledge that: We connect you with independent service providers but do not employ or control them We do not guarantee the quality, safety, or legality of services performed You are responsible for verifying service provider qualifications for specialized work Your property insurance may need to cover any potential damage 6.2 Our liability to you is limited to the amount you paid for services in the six months preceding any claim. Terms and Conditions for Technicians and Engineers 1. Professional Registration and Verification 1.1 To offer services through our platform, you must: Provide valid government-issued identification Submit relevant professional licenses and certifications Provide proof of liability insurance (minimum $1,000,000 coverage) Complete our onboarding and safety training 1.2 You agree to keep your credentials current and notify us of any changes to your licensing status. 1.3 We reserve the right to verify your qualifications and suspend your access if documentation is incomplete or invalid. 2. Service Standards and Professional Conduct 2.1 You agree to: Perform services with professional skill and care Comply with all applicable laws, codes, and regulations Use appropriate tools and safety equipment Follow manufacturer specifications for installations Clean work areas upon completion 2.2 Customer communication standards: Respond to booking requests within 24 hours Confirm appointments 24 hours in advance Notify customers promptly of delays Provide clear explanations of work to be performed Respect customer privacy and property 2.3 You must carry proper identification and display it upon customer request. 3. Safety and Compliance 3.1 You are responsible for: Conducting site safety assessments before beginning work Using appropriate personal protective equipment Following OSHA and other safety regulations Properly storing and securing tools and materials Disposing of waste materials according to local regulations 3.2 For specialized services: Electrical work: Must be performed by licensed electricians only Plumbing work: Must comply with local plumbing codes HVAC work: Must follow environmental regulations for refrigerants Structural work: Must adhere to building codes and obtain necessary permits 3.3 You must carry workers' compensation insurance if you employ assistants. 4. Scheduling and Availability 4.1 You agree to: Maintain accurate availability in the application Honor confirmed appointments Provide at least 12 hours notice for rescheduling Respond promptly to customer messages Complete services within agreed timeframes 4.2 Emergency service provisions: Define your availability for emergency calls Establish clear response time commitments Set appropriate emergency service fees Communicate emergency procedures to customers 5. Pricing and Payments 5.1 You determine your own pricing structure, which must be: Clearly communicated to customers before service Consistent with industry standards Transparent with no hidden fees Updated in the application when changed 5.2 Payment processing: Collect payments directly from customers Provide itemized receipts for all work Handle all tax reporting responsibilities Resolve payment disputes directly with customers 5.3 You may require deposits for large projects at your discretion. 6. Intellectual Property and Confidentiality 6.1 You retain ownership of your business name, logo, and marketing materials. 6.2 You agree not to: Use the platform to solicit customers outside the application Contact customers for unrelated services without permission Share customer information with third parties Replicate platform features for competitive purposes 6.3 Customer information obtained through the platform must be kept confidential. 7. Quality Assurance and Performance 7.1 You agree to: Maintain high standards of workmanship Address customer concerns promptly Correct any deficient work at your expense Participate in periodic performance reviews Complete continuing education as required for your specialty 7.2 Customer ratings and reviews will be visible in your profile. 7.3 Repeated low ratings or customer complaints may result in suspension from the platform. Mutual Terms and Conditions 1. Platform Usage 1.1 All users (customers, technicians, and engineers) agree to: Use the platform for lawful purposes only Provide accurate information Treat all parties with respect and professionalism Comply with these Terms and Conditions Report any suspicious or inappropriate behavior 1.2 Prohibited activities include: Harassment or discrimination Fraudulent behavior Illegal activities Spam or unsolicited marketing System interference or hacking 2. Data Privacy and Security 2.1 We collect and use personal information to facilitate service connections, as outlined in our Privacy Policy. 2.2 Customer information shared with service providers is limited to what is necessary for service completion. 2.3 All users must comply with data protection regulations and maintain confidentiality of personal information. 3. Dispute Resolution 3.1 Most issues should be resolved directly between customers and service providers. 3.2 For unresolved disputes, our mediation process includes: Documentation review Customer and provider statements Work quality assessment Recommendation for resolution 3.3 Binding arbitration will be used for claims exceeding $10,000, conducted in accordance with [Arbitration Organization] rules. 4. Insurance and Liability 4.1 Service providers must maintain: General liability insurance Workers' compensation insurance (if applicable) Vehicle insurance (for mobile services) Professional liability insurance (for engineers) 4.2 Customers should verify that their homeowner's or renter's insurance covers service work. 4.3 We recommend that both parties document the condition of property before and after service work. 5. Specialized Service Requirements For Electrical Engineers: Must hold valid electrical contractor license Must comply with National Electrical Code Must obtain permits for major installations Must provide certification for inspected work Must carry specialized electrical liability coverage For Plumbing Technicians: Must hold valid plumbing license Must comply with local plumbing codes Must be certified for gas line work (if offered) Must follow backflow prevention regulations Must carry specialized plumbing liability coverage For HVAC Engineers: Must hold EPA Section 608 certification Must comply with refrigerant handling regulations Must follow energy efficiency standards Must carry specialized HVAC liability coverage Must provide duct testing certification when required For Structural Engineers: Must hold professional engineering license Must stamp and sign all engineering drawings Must comply with building codes and standards Must carry professional liability insurance Must follow inspection and reporting requirements 6. Termination and Suspension 6.1 We may suspend or terminate accounts for: Violation of these Terms Fraudulent activity Safety violations Poor service quality Customer complaints 6.2 Users may deactivate their accounts at any time. 6.3 Outstanding obligations (payments, service completions) must be fulfilled before account closure. 7. Governing Law and Amendments 7.1 These Terms are governed by the laws of [Your Jurisdiction]. 7.2 We may update these Terms with 30 days notice through the application and email. 7.3 Continued use of the platform constitutes acceptance of revised Terms. By using the Simple Home Services Booking platform, all parties acknowledge that they have read, understood, and agreed to these comprehensive Terms and Conditions. These agreements are designed to ensure safe, reliable, and professional service delivery while protecting the rights and responsibilities of customers, technicians, and engineers alike. For questions about these Terms, contact Our Team . Regular reviews ensure these Terms reflect current industry standards and legal requirements.